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Terms and Conditions

Ordering Procedure
once you have chosen your Neo Noir product, click “add to cart”
once you have finished shopping “go to checkout”
We will need to obtain your shipping information as well as payment details to finalise your purchase 
choose your shipping preference (price depends on location and delivery preference)
check all sizes and colours are correct as we may not be able to amend your order once processed.
A confirmation email will be sent to you once your payment has been successful!

If for the very unlikely reason that we are unable to fulfil your order we will email you via the order details giving you full reasons as to why.


Detail Check
- We may check your details including address and payment details before shipment to ensure there is no fraudulence on your order. If there is any false details given this will be subject to cancellation of your order and further investigation.

User Content
When you upload, share, blog, email, distribute or make suggestions relevant to our products, brand, images, data, writing, videography, graphics or such other Neo Noir information, designs, material, “User Content”, you are responsible wholly for such User Content. Neo Noir is therefore granted un-ending permission to use such content for the purposes of our business. You allow us to copy, re-design or edit such content to current or hereafter developed public platforms to enhance, market Neo Noir without limitation.
When using our product “user content”, you must not in any way use it: to harass, unlawfully, threatening, invasive, abusive or anything that could be seen to be harmful to anyone including yourself or others. You must not claim our product, images, copyright or any other Neo Noir brand, product, content as your own or a third party.
We are not responsible for any “User Content” that you may share, upload or own. That is warranted by you the buyer or user. We are not responsible for monitoring your user content on any kind of platform, therefore we are not responsible for any unethical, harmful or any such kind of unlawful content.
You waive us free of all connections to any claims, alleged or actual infringements or any connection to User Content.
You accept that we, Neo Noir, have the right to remove any user content, user profiles without notice that does not align with our brand or user content. We also have the right to refuse to post (including all of the above) if Terms and Conditions or our company are not followed or challenged. We do not have any obligation to the above statements but do have the right to do so.

 

Deletion of personal information
if you are wanting to delete your personal information from our database please email us on neonoir.fit@gmail.com. Please supply your name, address and email with reasons why to delete.
if you wish to delete your user content please provide the information stated above as well as user name and which platform you would like it deleted off. 
Please be aware these processes may take up to 2 working weeks. 


Pricing Changes
Prices are all inclusive of VAT (Value-Added Tax)
Shipping rates are calculated per order and can be varied depending on weight and location of address
Prices are all in Australian Dollar (Conversion rates may apply)
Price changes to products are determined by Neo Noir without warning
 Price change will not be applied to any order(s) made prior.

Shipping/Delivery
All orders are dispatched from Australia
Delivery time is dependant on which shipping option you choose, we try our very best to send items on the same day however this is not always possible. 
Tracking numbers will be supplied for convenience in your confirmation email. Tracking numbers may take up to 24hrs to update.
Neo Noir cannot be held accountable for any delays in shipment for reasons beyond our control.
Overseas shipment may encounter further custom delays in which Neo Noir is not responsible including any custom payments.

 

 

 

Returns/Exchanges


Exchange  
Within 30 days, Exchange shipping cost is free when using our delivery service. Please email neonoir.fit@gmail.com with full details. Please state which new item you would like to receive in replacement. 

Returns 
Within 15 days. Will be at your shipping cost, please email neonoir.fit@gmail.com with full details on your purchase so we can organise a refund on your item (not including any prior shipping fees) 

Sale
Items which were purchased on sale are for exchange or store credit only. Please email neonoir.fit@gmail.com with full details.

Faulty item


In the event you have received a defective item, please contact our support team immediately with the following information: 


• Your order number 


• Which item is damaged 


• A description 


• Photographic evidence
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support. 
All claims for parcels arriving damaged must be made within 7 days of the delivery date. 
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Received the wrong item?
In the unlikely event you have received the wrong item, please contact our support team immediately with the following information: 



• Your order number 


• The name of the item you did not receive 


• The name of the item you have received 


• A photograph of the item you have received

 

Promotional Offers
Gift cards are available through store credit, an email will be sent with full details to the recipient. Please email neonoir.fit@gmail.com to obtain further details!
Only one promotional code can be used per transaction.

Intellectual Property Rights 
All items or materials, sold, displayed in relation to our brand, website, social media, blogs, emails and such are owned by Neo Noir. In no way is our brand to be copied or duplicated for any means,

 


DESCRIPTION
Inspire your training

Neo Noir is the latest fitness wear line to hit the market. After years in the progress we are finally ready to launch. 
We promise to provide premium quality, fit and style that suits all fitness needs!